It is very rare that a boat owner has to cancel a confirmed booking. If that happens, the renter gets notified by email. At that time a full refund including the service fee is executed and the security deposit (if any) gets released.
We know that a last minute cancelation can be frustrating. If you need help finding a replacement boat the easiest and fastest way is to text us at +1(910) 447 2456 and our customer service team would be happy to send you some recommendations so you can book another boat.