As long as the booking request hasn't been accepted by the Boat Owner, the Renter can cancel the request without any charge for the booking or Sailo service fees.
If Renter cancels after the request has been accepted, the booking will be subject to the terms of the cancellation policy in place for each boat. The Renter should check the cancellation policy with the Boat Owner, as some of the professional operators have specific cancellation policies which supersede that of Sailo. Whenever a Boat Owner doesn't have a specific cancellation policy, Sailo's Cancellation policy as described below will apply.
If the Renter cancels the booking 5 days or more prior to the rental local start time and if the Boat Owner agrees with the cancellation, the Renter will receive a full refund of the rental price paid, less the applicable Sailo Service Fee.
If either the Boat Owner or the Captain cancels the booking 5 days or more prior to the rental local start time, the Renter will get a full refund including the Service Fee.
If the Renter cancels the booking less than 5 days prior to the rental local start time, the Renter will not receive a refund, except for the security deposit.
Please refer to the Sailo Cancellation Policy for more information.