If the Renter cancels a confirmed booking full* 5 days or more prior to midnight (23:59PM) local time zone of the boat location and if the Boat Owner agrees with the cancellation, the Renter will receive a full refund of the rental price paid. The associated Service/Processing Fee is non-refundable.
If the Renter cancels a confirmed booking less than full* 5 days prior to midnight (23:59PM) local time zone of the boat location, the paid rental price and the associated Service/Processing fee are not refundable. The security deposit, if already on hold at the time of cancellation, will be released.
*How to calculate full 5 days before the trip date - If the trip date is June 15th, the deadline for cancellation with a refund is by end of day June 9th at midnight (23:59 PM) local time zone of the boat location.
For more details see Sailo Cancellation Policy.
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