The Boat Owner has until 12:00PM (noon) local time zone of the boat location the day after the trip to submit any damage or lost items claim and formally request Sailo to put a hold on the Renter's security deposit.
All claims have to be submitted in writing at firstname.lastname@example.org. The Boat Owner has to compile documentation (supporting evidence) to file the claim and send it as attachments at email@example.com. Documentation may include but is not limited to pictures or videos, credible witness statements, screenshots of text and/or email conversations, etc. Sailo will weigh and compare the evidence provided by both, the Renter and the Boat Owner, and will make a determination if the claim is valid.