The Renter has until 12:00PM (noon) local time zone of the boat location the day after the trip to submit a claim and request a partial or total refund.
All claims have to be submitted in writing at firstname.lastname@example.org. The Renter has to compile documentation (supporting evidence) to file the complaint/claim and send it as attachments at email@example.com. Documentation may include but is not limited to pictures or videos, credible witness statements, screenshots of text and/or email conversations, etc. Sailo will weigh and compare the evidence provided by both, the Renter and the Boat Owner and will make a determination if the claim is valid.