What are the General Conditions of Refund associated with COVID-19?

Refundable.me may refund when You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19:

• You become infected with Covid-19 within the 7 days immediately prior to Attending Your Booking. This is supported either by evidence of a positive PCR test result or communication of isolation from your relevant government.
• Someone within your Immediate Household becomes infected with Covid-19. This is supported by evidence of a positive PCR test result or communication of isolation from your relevant government.
• The hospitalization, or death, of Your Immediate Family Member due to Covid-19, within the 30 days immediately prior to Attending Your Booking. This is supported by a medical or death certificate.
• A significant change in Your pre-existing medical condition in the 7 days immediately prior to Attending Your Booking results in a Doctor recommending you do not Attend due to the risk of exposure to Covid-19.

Refundable.me does not refund in such cases where You are worried about catching Covid-19, or where Your travel plans are affected by Covid-19 restrictions. Please read more about the reasons associated with Covid-19 here.

To learn more about the situations covered by Refund Plus and the reasons eligible for a full refund, click here.

For additional information about Refund Plus, click here.