What are the things I should never do in relation to customers with disabilities?

• Denying a reservation because of accessibility needs
  If a boat owner’s vessel is listed as “Wheelchair accessible”, he may not decline, cancel, or otherwise alter a booking based on accessibility needs without an approved exception
  
  
• Adding fees because of a renter’s accessibility needs
  Boat owners are not allowed to charge additional fees if a renter has accessibility needs.
  
  
• Denial of reasonable requests from renters to accommodate accessibility needs Boat owners should always grant requests for reasonable accessibility accommodations.
  
  
• Misrepresentation of accessibility features
  Listings must include accurate information about available accessibility features. Boat owners should be transparent and list all details related to accessibility in the message thread with any renter who has accessibility needs.
  
  
• Derogatory language
  Renters should not be subjected to insulting language related to their disability—including denigrating the service that their assistive device provides or using discriminatory language.
  
  
• Unequal treatment
  Boat owners should always apply the same rules to all renters, regardless of their accessibility needs.