Owner Help
Calendar Export
Calendar Import
- Can I adjust the frequency of automatic updates?
- Does the manual update affect the automatic update schedule?
- What should I do if the calendar does not seem to update?
- How do I know if the calendar is currently updating?
- What happens if I click the update button multiple times?
- How often does the calendar update?
Listing Your Boat
- How do I rank higher in search results?
- How do I list my boat?
- How do I list add-ons for my boat?
- What happens if I run a charter business?
- How much should I charge for the rental of my boat?
- Does my boat get verified by Sailo?
Refundable Security Deposit
- How do I set or change the refundable security deposit for my boat?
- How much should I ask as a refundable security deposit for my boat?
- Can I ask for the refundable security deposit to be paid directly to me on the day of the trip?
- When will the hold on the refundable security deposit be placed on Renter’s credit card?
- How do I file a claim?
Messaging and Booking
- How do I approve or decline booking requests?
- How do I know if the rental is confirmed?
- Can I create a special offer for a potential renter?
- How do I communicate with the renter?
- How do I activate my SMS (text) notifications?
- What happens when a booking request expires?
Boat Owner Installment Plans
- Can I allow a renter to pay in installments?
- How do I set up an installment plan for my boats?
- How do I change my installment plan?
- Are there any rules I need to know when setting up an installment plan?
- Can I charge the last installment at base?
- Can I change the installment dates for an existing booking?
Payouts, Fraud and Personal Data Security
Wheelchair accessible boats
- Is my boat wheelchair accessible?
- How can I make my boat more wheelchair-friendly?
- What are some things I should consider if I want to create a welcoming experience for renters with accessibility needs?
- What are some things I should avoid doing when renting my boat to people with disabilities who require the use of a wheelchair?
- What are the things I should never do in relation to customers with disabilities?
