How do I file a claim?

The Boat Owner has until 12:00PM (noon) local time zone of the boat location the day after the trip to  submit any incidentals, damages or other extra charges and formally request Sailo to put a hold on the Renter's security deposit. 

All claims have to be submitted in writing at [e-mail]. The Boat Owner has to compile documentation (supporting evidence) to file the claim and send it as attachments at [e-mail]. Documentation may include, but is not limited to, pictures or videos, credible witness statements, screenshots of text and/or email conversations, etc. Sailo will weigh and compare the evidence provided by both, the Renter and the Boat Owner, and will make a determination if the claim is valid.