What happens if a renter wants to cancel a request or a booking?

As long as the booking request hasn't been accepted by the Boat Owner, the Renter can cancel the request without any charge for the booking or Sailo Service/Processing Fee. 

If Renter cancels after the request has been accepted, the booking will be subject to the terms of the cancellation policy in place for each boat. The Renter should check the cancellation policy with the Boat Owner, as some of the professional operators have specific cancellation policies which supersede that of Sailo. Whenever a Boat Owner doesn't have a specific cancellation policy, Sailo Cancellation Policy as  will apply: 

If the Renter cancels a confirmed booking full* 5 days or more prior to midnight (23:59PM) local time zone of the boat location and if the Boat Owner agrees with the cancellation, the Renter will receive a full refund of the rental price paid. The associated Service/Processing Fee is non-refundable.

If the Renter cancels a confirmed booking less than full* 5 days prior to midnight (23:59PM) local time zone of the boat location, the paid rental price and the associated Service/Processing fee are not refundable. The security deposit,  if already on hold at the time of cancellation, will be released. 

*How to calculate full 5 days before the trip date - If the trip date is June 15th, the deadline for cancellation with a refund is by end of day June 9th at midnight (23:59 PM) local time zone of the boat location.

Please refer to the Sailo Cancellation Policy for more information.