What are the general conditions to qualify for a full refund?

• Any reason for refund must not be foreseeable at the time You made the Booking.
• Refundable.me does NOT refund if You made Your Booking by mistake, or if it is no longer wanted or needed.
• If Your Booking is canceled, postponed, or cannot be fulfilled by the Provider, please contact the Customer Service Team directly for further advice about your refund at [e-mail].
• You must make all arrangements to Attend the Booking, including arranging any necessary travel documents and allowing suitable travel time.
• You will be asked to provide supporting evidence at Your own expense, and a copy of the Booking.
• You will be asked to provide Your bank account details so that Refundable.me can make the refund payment directly to Your chosen bank account.
• The maximum refund value will not exceed $11,000 USD or local currency equivalent per booking.
• The Refund Plus fee is non-refundable if your claim has been rejected by Refundable.me or if you've already canceled your booking and processed your refund through Sailo.
  
  

To learn more about the situations covered by Refund Plus and the reasons eligible for a full refund, click here.

For additional information about Refund Plus, click here.