Renter Help
Common Questions
- How does Sailo protect my personal data and payment information?
- How many people can be on board at the same time?
- What if the captain does not show up or is late?
- What should I bring on a boat rental?
- What type of yacht should I charter?
- Are there life jackets on board?
Week Long Charters
- Can I dock the boat anywhere?
- How do I plan my itinerary?
- What do I do if the boat breaks?
- What happens at check-in?
- Can I charge my iPhone / electronic devices?
- Can I rent a bareboat? What experience do I need?
Reserve for Free - Week Long Charters Only
- Can I cancel my boat reservation?
- How many boats can I reserve at the same time?
- Can I extend my current reservation?
- When does the reservation expire?
- What if I forget that I have a reservation?
- Where can I see my reservation?
Cancellations
Messaging and Booking
- Does Sailo charge a security deposit?
- As a renter, can I captain my own boat?
- How do I share a booking with a friend?
- How long is a typical rental period?
- How do I include a coupon?
- How do I contact the boat owner?
