How do I file a complaint/claim for a refund?

The Renter has until 12:00PM (noon) local time zone of the boat location the day after the trip to submit a claim and request a partial or total refund. 

All claims have to be submitted in writing at [e-mail]. The Renter has to compile documentation (supporting evidence) to file the complaint/claim and send it as attachments at [e-mail]. Documentation may include but is not limited to pictures or videos, credible witness statements, screenshots of text and/or email conversations, etc. Sailo will weigh and compare the evidence provided by both, the Renter and the Boat Owner and will make a determination if the claim is valid.