If the Boat Owner (or the designated captain) fails to show-up at the time of rental check-in, is unfit to operate the vessel (for captained charters), or does not communicate the correct physical location of the boat, the Renter will receive a full refund including the Service/Processing Fee. In this case, the Boat Owner will not receive any payment and will be charged an additional fee in the amount of the Service/Processing Fee.
If the Renter is a no-show within one hour of the agreed rental check-in, the Renter will not receive any refund (i.e. the boat rental price, extras and the Service/Processing fee), while all other parties, including the Boat Owner, and Sailo will automatically receive respective payments.
For more details see Sailo Cancellation Policy.
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