For captained charters, weather cancellations and reschedulings are entirely at the discretion of the Captain or Boat Owner. The Renter can not invoke “bad weather” and request a refund as reason for cancellation unless the Captain or the Boat Owner agrees to it. For captained charter, the Captain will make the decision if the weather conditions are dangerous to get out on the water.
Cloudy skies or a slight chance of rain are not grounds for cancellation or rescheduling. If a cancellation or rescheduling due to bad weather is necessary, either the Renter or the Boat Owner must send an email to support@sailo.com stating the reason. If the Renter sends such a request, the email must include a written confirmation from the Boat Owner. If this email notification is sent before the end of the day of the trip date, a full refund will be issued to the Renter. If the email notification is sent after the end of the trip date the Service/Processing fee will be charged to the Boat Owner.
If a trip is rescheduled the Cancellation policy applies to the initial date of the trip.
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