Chargebacks

For cancellations initiated by the Boat Owner Sailo reserves the right to charge a fee in the amount of the Service/Processing fee to the Boat Owner in the form of a chargeback. 

Except for cancellations due to fraud, the Boat Owner is 100% responsible for any amount disputed or charged back. When a chargeback occurs for any reasons other than fraud, Sailo will reverse the Boat Owner payment for the completed trip until the chargeback is resolved. 

In the situation that a Boat Owner has already received a payout related to a chargeback, Sailo will charge the Owner’s bank account for the chargeback amount and hold that amount in escrow until the chargeback is adjudicated. If the chargeback is won, Sailo will return the disputed amount back to the Boat Owner. If the chargeback is lost, the money will not be returned and used to issue a refund to the Renter.