Policies and Procedures

Privacy Policy

• How long will it take to receive a response to my California Privacy Rights request?
• How can I make a California Privacy Rights request?
• How often can I make a California Privacy Rights request?
• What kind of information can I request through the California Privacy Rights request?
• What should I do if I suspect that Sailo has information about or from a child under the age of 16?
• What happens if Sailo accidentally collects information from a child under 16 years old?

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Accessibility

• Accessibility statement

Restricted Countries and Individuals

• Sailo Compliance Policy to Office of Foreign Asset Control (OFAC) Regulations

Fees and Commission

• Owner Commission and Insurance Fees
• Boat Damage/Lost Item Fees
• Refueling Service Fee
• Late Fees
• Renter Service Fees
• Refundable Security Deposits

Cancelations

• Sailo Cancelation Policy
• What happens if the boat owner doesn’t show up?
• What happens with my booking if my group arrives late?
• Refunds to Sailo cash credits
• What are the advantages of a refund to Sailo cash credits?
• How can I use my Sailo cash credits on a new booking?

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Renter Policy

• What happens in case of late redelivery by the Renter?
• What are the specific conditions upon delivery and redelivery for the Renter?
• What are the general rules for Captains and passengers when booking a boat?
• What are the general rules for Renters and passengers when booking a boat?
• Fuel
• Reasonable Care and Activities

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Owner Policy

• Commercial Insurance Requirements
• Ownership and Registration
• Cleanliness
• Maintenance
• Check in and out of a rental
• Insurance Policy

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