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  1. Sailo
  2. Policies and Procedures

Policies and Procedures

Accessibility

  • Accessibility statement

Restricted Countries and Individuals

  • Sailo Compliance Policy to Office of Foreign Asset Control (OFAC) Regulations

Fees and Commission

  • Owner Commission and Insurance Fees
  • Boat Damage/Lost Item Fees
  • Refueling Service Fee
  • Late Fees
  • Renter Service Fees
  • Refundable Security Deposits

Cancelations

  • Sailo Cancelation Policy
  • What happens if the boat owner doesn’t show up?
  • What happens with my booking if my group arrives late?
  • Refunds to Sailo cash credits
  • What are the advantages of a refund to Sailo cash credits?
  • How can I use my Sailo cash credits on a new booking?
See all 10 articles

Renter Policy

  • Fuel
  • Reasonable Care and Activities
  • Administrative Event Charges associated with Citations and Violations of Law

Owner Policy

  • Ownership and Registration
  • Cleanliness
  • Maintenance
  • Check in and out of a rental
  • Insurance Policy
  • Owner Revenue and Pricing
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