Policies and Procedures

Accessibility

• Accessibility statement

Restricted Countries and Individuals

• Sailo Compliance Policy to Office of Foreign Asset Control (OFAC) Regulations

Fees and Commission

• Owner Commission and Insurance Fees
• Boat Damage/Lost Item Fees
• Refueling Service Fee
• Late Fees
• Renter Service Fees
• Refundable Security Deposits

Cancelations

• Sailo Cancelation Policy
• What happens if the boat owner doesn’t show up?
• What happens with my booking if my group arrives late?
• Refunds to Sailo cash credits
• What are the advantages of a refund to Sailo cash credits?
• How can I use my Sailo cash credits on a new booking?

See all 10 articles

Renter Policy

• Fuel
• Reasonable Care and Activities
• Administrative Event Charges associated with Citations and Violations of Law

Owner Policy

• Ownership and Registration
• Cleanliness
• Maintenance
• Check in and out of a rental
• Insurance Policy
• Owner Revenue and Pricing